Returns and Exchanges
Most Manufacturers consider the sale of their products to the consumer as a final sale without any privilege. Crossover Symmetry believes your satisfaction and results are paramount and will allow the return of some products as an accommodation to its customers.
21-Day Resistance Level Exchange:
We want you using cords that are the right resistance level for your needs. If upon receiving your purchase, you find that a different resistance level would better suit you, please notify us firstname.lastname@example.org We will arrange an exchange of your cords for a pair at another resistance level for only the cost of shipping. You simply pay shipping for the return of your current pair and the delivery of the new pair.
30-Day Money Back Guaranteed:
If for any reason you are not completely satisfied with your purchase you may return warrantied merchandise within 30 days of the date of the invoice and receive a full refund OR store credit (your choice) for the purchased cost of the item(s). If your purchase of Crossover Symmetry products was made through a third party reseller, you must contact the reseller to assist you with the refund.
Store credit will be held on file for a period of six months from the date the merchandise arrives undamaged and intact at the Crossover Symmetry Administration Office.
Crossover Symmetry Australia
1/2-4 Northumberland Rd
Caringbah, NSW, 2229
After the six month period, credit will be voided and will not be reissued.
The customer is responsible for the cost of shipping the merchandise back to the Crossover Symmetry Administration Office.
Merchandise ordered and subsequently refused is subject to a 20% re-stocking fee plus any related shipping and handling charges.